01 · shift in perspective
From brand to cause.
Branding sets you apart. Identity says who you are and why.
How do you explain who you are without putting the brand ahead of what you want to change?
A brand is a tool, not the centre. When it serves the mission, it helps bring coherence to what an organisation says, does and decides. That coherence is built outwards and inwards alike: no story can stand in for practices that contradict it.
reading
Recuperando la esencia
by Montse Santolino
A still-relevant critique of the model that reduces NGO communication to visibility and fundraising. Santolino argues for reclaiming it as a space of power: to contest imaginaries, politicise causes and act as agents of social change.
ReadPDFES ↗
framework
The Role of Brand in the Nonprofit Sector
by Kylander & Stone · SSIR
The Brand IDEA model: a brand aligned with the mission, built with integrity and shared across the whole team, not an image exercise.
Read ↗
case
Arrels Fundació
by Marta Pulgar · L'Apòstrof
What does it mean to communicate from inside a rights organisation? Lessons from nine years at Arrels: the count of people sleeping rough, the Localitzador, and the X account @Placido_Mo. Three practices for listening, making visible, and opening space for people to tell their own reality in the first person.
Read the articleCA ↗
case
Top Manta
driven by the Sindicat Popular de Venedors Ambulants de Barcelona
Here the brand doesn't cover up the conflict: it tells it. Top Manta creates dignified work, sustains the anti-racist struggle and builds its own narrative against criminalisation. Identity, economy and advocacy in a single piece.
Find out ↗
02 · shift in perspective
From target audience to community.
No one needs to be given a voice. What's usually missing is space, listening and the power to be heard.
Who decides what gets told, how it's told, and what's left out?
People are not a narrative resource or an audience to be moved in a direction. They are rights-holders and agents of change. Transformative communication creates the conditions for them to take part in the story, the decisions and the outcomes — with informed consent, context and care.
framework
Código de Conducta
by Coordinadora de ONGD
The Spanish benchmark against paternalistic imagery and 'speaking for': dignity, not pity.
ConsultES ↗
guide
Recomanacions per una comunicació transformadora
by Lafede.cat
Seventeen recommendations for communicating from your transformation goals, not from easy impact.
ReadPDFCA ↗
guide
Manual de comunicació
by EnxarxadESS
A free, practical manual written from within the social economy: participatory, values-based communication.
ReadPDFCA ↗
guide
Putting the People in the Pictures First
by Bond · 2024
Anti-racist criteria for producing images and stories with consent: the people portrayed as collaborators in the communication, not as material.
Consult ↗
case
Las Kellys
self-organised hotel room cleaners
'The woman who cleans' stops being invisible and becomes a subject: workers who represent themselves, name themselves, and write their own law. From audience to protagonist.
Find outES ↗
03 · shift in perspective
From persuasion to advocacy.
No narrative is neutral: every way of explaining a problem makes some responses more thinkable and others less.
Does your story only seek a reaction, or does it also help people understand the causes and imagine alternatives?
Advocacy doesn't mean giving up on emotion or persuasion. It means doing so without manipulating: connecting experience, data and context; showing the structural causes; and opening up paths to action. Narratives aren't a wrapper around social change. They're part of it.
guide
Cambiemos el cuento
by Quepo · Oxfam Intermón · Lafede · UJI
The third sector's reference guide on narrative change, from the social economy: hegemonic vs. dissident narratives, narrative and power, and a decolonial communication toolkit.
Explore the guideES ↗
guide
Narrativas del amor
by Fundación porCausa
Replacing both the frame of fear and the frame of pity with the frame of what unites us: narratives that start from community, not from threat or charity.
ConsultES ↗
framework
Framing Fundamentals
by FrameWorks Institute
The science of framing: how you frame a problem shapes how people think about it.
Read ↗
framework
Narrative Change: Starting Strategically
by FrameWorks Institute · 2025
The difference between changing the narrative and 'communicating better': how to approach narrative change strategically and for the long term.
Read ↗
guide
The Common Cause Handbook
by PIRC · Common Cause Foundation
Values and frames for campaigns: mobilising from intrinsic values, not self-interest.
Read ↗
guide
Un cambio narrativo para ampliar la conversación política
by LatFem · 2024
Framing and narratives from Southern feminism: widen the conversation, don't win the argument. Fresh and situated beyond the Anglo canon.
ConsultES ↗
tool
Estratègia BCN Antirumors
by Barcelona City Council
Dismantling rumours with data, conversation and community work, not emotional appeals. A model later replicated by the Council of Europe.
Find outCA ↗
guide
Manual de campañas para la transformación social
by ONGAWA
The how of advocacy: designing, running and evaluating a mobilisation campaign.
ReadPDFES ↗
reading
Atlas de la Polarización 2025
by More in Common España
The disarming fact: the first layer of polarisation is perceived, not real. A basis for building narratives of encounter instead of trenches.
ReadPDFES ↗
guide
Guia d'estil sobre salut mental
by Obertament
Reporting on mental health from rights and the first person, without stigma or sensationalism.
ConsultCA ↗
case
PAH — Plataforma d'Afectats per la Hipoteca
movement of those affected
From individual shame ('you didn't know') to collective right ('it's not a crisis, it's a scam'): the reframing that turned thousands of private cases into a public cause, with those affected as protagonists.
Find outES ↗
case
Sindicat de Llogateres
people who rent
They explicitly reject a 'paternalistic' tone and victimhood: they communicate collective power and victories, not vulnerability. Advocacy to reverse the balance of power.
Find outCA ↗
case
IrídiaFest
Centre Irídia
Culture as a space for advocacy: art and human rights against the culture of hate, with proceeds funding support for victims of institutional violence.
Find out ↗
And, for narrative power at scale, two Latin American platforms: Puentes (narrative infrastructure for social-justice movements) and El Inspiratorio (its training school).
04 · shift in perspective
From counting impact to understanding change.
Clicks can be counted. Cultural change is observed, interpreted, and takes time.
What signs would tell you a narrative is starting to shift, beyond the reach of a single piece?
Measuring transformative communication isn't about giving up counting, but about knowing what's worth counting and what can only be understood by combining indicators, listening and time. Reach can be useful, but on its own it doesn't tell you whether the frames, conversations, practices or decisions have changed.
featured · conversation series
Comunicació. Cinema. Compromís.
Quepo · 6 conversations · 2025 · in Catalan
Six in-depth conversations on transformative communication with those who think the field: Eloísa Nos (UJI, the mother of the 'cultural efficacy' concept), Simona Levi (Xnet), Eileen Truax (migration and narratives), Víctor Sampedro, Montse Santolino… To watch and listen, not just read.
framework
Comunicació transformadora — eficàcia i eficiència cultural
by Lafede.cat
The origin of the concept: measuring communication by its capacity to shift imaginaries, not by reach.
ConsultCA ↗
guide
Measuring Narrative Change
by ORS Impact
How to translate 'changing the narrative' into observable signals, without falling into vanity metrics.
Consult ↗
reading
A Four-Part Framework for Measuring Narrative Change
by SSIR
Four layers for measuring narrative change: from message all the way to culture and structures.
Read ↗
05 · shift in perspective
From proprietary platforms to technological sovereignty.
Channels make decisions too: about what's seen, what data is collected and who we depend on.
Is the infrastructure you use consistent with the rights and bonds you want to defend?
Communicating from your values also means looking at the tools. It isn't always possible to leave the big platforms, but you can reduce dependencies, reclaim your own channels and make conscious choices about privacy, accessibility, environmental footprint and free software.
case
Comunicació més enllà de l'algoritme
CoopCamp · write-up
Communicating the social economy without submitting to the algorithm: the write-up of the event, with federated-network and proximity-channel alternatives.
ReadPDFCA ↗
organisation
Pangea
ethical, solidarity-based internet
Hosting, email and domains for organisations, on free software and 'zero-km' servers. Since 1993.
VisitCA ↗
organisation
Som Connexió
cooperative phone & internet
Who owns the cable and the SIM is also a political choice: a not-for-profit cooperative for ethical phone and internet.
VisitCA ↗
tool
CommonsCloud
femProcomuns
The cooperative cloud: Nextcloud, email, forms and video calls. And you're a member-owner, not a product.
Visit ↗
tool
Dégooglisons Internet
Framasoft
The directory for detoxing from Big Tech, with proven free alternatives (PeerTube, Mobilizon…).
Explore ↗
tool
Mastodon
Fediverse
A decentralised network: instead of a single commercial algorithm governing the whole conversation, each server is autonomous and talks to the rest.
Find out ↗
tool
listmonk
free newsletters
A free, self-hostable newsletter manager: a channel of your own, with no middleman between you and the people who want to read you.
Find out ↗
tool
Matomo
web analytics
Open, self-hostable analytics: understand how you're read without handing over your readers' data.
Find out ↗
guide
Autodefensa digital feminista
by Donestech
Online gender-based violence as a structural problem, not 'misuse': tools and criteria to understand and counter it, with care at the centre. Bilingual.
ConsultES ↗
reading
El kit de la lucha en internet
by Marga Padilla
A foundational Spanish-language text on network autonomy and cyber-activism, written by a Sindominio hacker. The genealogy of technological sovereignty.
ReadES ↗
framework
Sustainable Web Design
by SWDM
Coherence is environmental too: how to estimate and reduce the carbon footprint of what you publish.
Consult ↗
guide
Web Accessibility Initiative (WAI)
by W3C
Accessibility isn't a technical finish: it's a condition of the right to communicate. Standards and resources to make it possible.
Consult ↗
And, as the movement's framework and community: Xnet (digital rights and data sovereignty), SobTec (the technological sovereignty congress) and Colectic (technology for social transformation, with an educational angle).
06 · shift in perspective
From competing to cooperating in networks.
When knowledge circulates and alliances are cared for, the capacity to transform grows.
What could you share or build with other organisations that you couldn't sustain alone?
No organisation transforms a system on its own. Cooperating isn't just adding logos: it's sharing resources, judgment and decision-making power; acknowledging conflicts; and taking the time to care for the agreements that make collective action possible.
organisation
Quepo
communication cooperative for social change
The cooperative model applied to the craft: communication as strategy, community and mobilisation, not marketing.
VisitCA ↗
case
CoopMèdia
cooperative media network
Cooperative media outlets sharing infrastructure and capacity for action to strengthen communication as a commons.
Find outCA ↗
organisation
EnxarxadESS — Escola de comunicació
L'Enxarxada SCCL
Training, a manual and support for organisations without a communication department. Mutual aid turned into a school.
VisitCA ↗
node · community
XES — Sectorial de Comunicació
Xarxa d'Economia Solidària
The node where communicators in the social economy share judgment and strategy instead of competing.
VisitCA ↗
case
FESC — Fira d'Economia Solidària de Catalunya
Xarxa d'Economia Solidària
The solidarity economy making itself visible and communicating itself, in common: a fair that is both showcase and act of collective communication.
Find outCA ↗